Shipping policy

Order Processing

At Northline Horizon, we strive to process all orders within 1–3 business days. Processing times may be affected by factors such as incomplete payment, inaccurate shipping information, or high order volume during peak seasons.

If any issues arise with your order, we will contact you via email before shipping to ensure successful delivery.

Shipping Times

Estimated delivery times:

United States: 7–10 business days
International: 10–14 business days

Please note that shipping times are estimates and may vary due to circumstances beyond our control, including:

Severe weather conditions
Holiday shipping delays
Carrier disruptions or service interruptions

While we provide tracking information whenever available, Northline Horizon is not responsible for shipping delays caused by carriers or other external factors.

Taxes & Duties

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are not included in the purchase price or shipping cost and are the responsibility of the customer.

We recommend contacting your local customs office for more information regarding potential charges before placing an order.

Please Note: Northline Horizon is not responsible for delays caused by customs clearance procedures. Shipment release is determined solely by customs authorities in the destination country.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it.

We will do our best to accommodate cancellation requests; however, due to our fast processing times, we cannot guarantee cancellations once an order has been processed.

Orders that have already been shipped cannot be canceled and must follow our return policy if eligible.